Valid gift certificates are accepted. To purchase or redeem a gift certificate, please contact the hotel directly.
All guest rooms and suites are non-smoking. A 250 USD non-refundable cleaning fee will be charged to guests who smoke in the room.
Voucher Acceptance Policy
Vouchers are accepted.
Wire transfer is the only form of third party payment accepted by the hotel. To receive wire transfer payment information, please contact the hotel directly. Wire transfers are only received Monday through Friday during regular business hours. The wire transfer must be received at least 72 hours in advance of arrival. Confirmation of payment must be received prior to arrival.
Hotel does not offer a waitlist. Please check back to find availability.
The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Dogs up to 50 pounds are welcome. No fee will be charged unless the room requires additional cleaning or if there is damage. A pet waiver must be signed at time of check in. Pets should not be left unattended.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Credit/Debit Card Policy
A credit card guarantee, deposit, or pre-payment is required to make a reservation. Every guest who checks in must present a valid credit card.
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus 150 USD per night to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
All guests must maintain a noise level that does not disturb other guests. If a noise complaint is reported, security will issue a warning to the offending guest's room. If the noise or disturbance continues after three warnings, guests may be asked to vacate the hotel at management's discretion.
Alcoholic beverage service is restricted to those 21 years or older with valid identification.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Early Departure Policy
Guests who check out of the hotel prior to the scheduled departure date will be charged a penalty of one night’s room rate and tax. Penalties may vary based on the rate plan booked.
Connecting Room Policy
A limited number of connecting rooms are available. They cannot be guaranteed in advance and are subject to availability upon arrival. Options include 1 King to 2 Doubles as well as a limited number of 2 Doubles to 2 Doubles and 1 King to 1 King pairs.
Extra Bedding Policy
A maximum of one rollaway is allowed per room. Rollaway beds are only permitted in Deluxe King and Grand Deluxe Partial Lakeview King bedded rooms. Guest must book one of these two room types in order to accommodate a rollaway bed. Rollaways and child rollaways may incur extra charges. Cribs are available upon request.
The Westin Michigan Avenue Chicago
909 North Michigan Avenue.