Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request. In the case of a late checkout before midnight, an additional 50% room-rate fee will apply. For check outs after midnight, a 100% room-rate fee will apply.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Family Plan Policy
Children aged 12 and under can sleep for free in the existing bedding of a room shared with a parent or guardian. When the room rate includes buffet breakfast, children 12 and under eat for free as well.
Extra Bedding Policy
It is our pleasure to offer rollaway beds upon request for a fee. Please make requests as early as possible to ensure availability.
All guest rooms and public spaces are 100% non-smoking. A 15,000 RUB cleaning fee will be charged to any guest who violates the smoking policy.
Age Requirement Policy
All guests must be 18 years or older to register. We request that minors be accompanied by an adult.
We are pleased to accept all major credit cards and Russian rubles as a method of payment. We regret that checks are not accepted. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Guests may place their names on a waitlist for rooms and will be contacted promptly as accommodations become available.
We are pleased to serve alcoholic beverages to guests over 21 years of age.
Early Arrival Policy
To guarantee a room for early arrival, we request that guests provide full payment for one night prior to arrival. Please make requests as early as possible to ensure availability.
While we greatly appreciate our guests' four-legged companions, Hotel National does not accept pets at this time.
Early Departure Policy
We are pleased to accommodate early departures upon request. Please note that a fee may apply.
Connecting Room Policy
The hotel is pleased to offer four connecting rooms for guests' convenience. Please make requests as early as possible to ensure availability.
All travelers to Russia must have a valid passport and a Russian entry visa, which must be arranged prior to your travel through a Russian embassy or consulate. The hotel provides visa support service to guests who booked their rooms on national.ru, starwoodhotels.com, spg.com, booking.com, or expedia.com, or by calling the hotel. For the special visa support payment agreement, please contact the Reservation Department at (7)(495) 258 7114 or email email@example.com. Visa support letters are free of charge but in case of a reservation cancellation or a guest’s non-arrival, a charge of 7000 Rubles per visa support letter will be applied to the credit card on file.