Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering guest rooms with accessible features.
In the state of Florida, alcohol is for adults-only—so we only serve and sell to guests 21 and over. (Remember your ID!)
Credit/Debit Card Policy
Only Debit and Credit cards with a valid chip will be accepted as a form of payment. Debit cards and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution. The hotel will not be responsible for any resulting fees or charges. Please contact the hotel for further information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
Sorry, it’s nothing personal—but we don’t accept personal checks for payment or offer check cashing services.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
All major credit cards are accepted, as well as cash and traveler's checks. Cash can be used to settle hotel charges; however, a valid credit card must be furnished upon check-in as a form of deposit. Personal checks are not accepted. Credit card authorization forms are accepted. Please contact the hotel for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Gift Certificate Policy
Hotel gift certificates are not available for purchase. Gift certificates are generated only by the hotel and are generally used for charitable and promotional purchases. Certificates include booking instructions and can be redeemed by calling the hotel directly.
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a $250 (USD) fine per night for anyone lighting up inside the hotel. Smoking will only be permitted in designated outdoor areas.
Animals are family, too! That’s why Aloft Orlando Downtown welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
Please also note that pets must be attended at all times while staying with us - both in the rooms and the public space. There is a waiver that must be completed at check-in for all pets.
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss.
Aloft Orlando Downtown
500 South Orange Avenue.