Guests of the hotel must be 18 years old to register. We request that minors be accompanied by an adult.
Gift Certificate Policy
To purchase a gift certificate, please contact the front desk.
We are pleased to serve alcoholic beverages to guests over 18.
Guests may place their names on a waitlist for rooms and will be contacted promptly as accommodations become available.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Visa and passport information required at check-in.
Early Departure Policy
We are pleased to accommodate early departures upon request. At check-in, you may confirm departure dates and make changes accordingly. No charges will incur if changes are made before the end of your arrival day and if your rate plan permits. Once your departure date has been confirmed and you decide to leave earlier, you may be charged an early departure fee.
Early Arrival Policy
While we are unable to guarantee early check-in, we will do our best to accommodate requests based on availability. To guarantee a room for early arrival, we request that reserve the night prior. Please make your request as early as possible to ensure availability.
While we greatly appreciate our guests' four-legged companions, the Hotel President Wilson does not accept pets.
Connecting Room Policy
The hotel is pleased to offer 165 connecting rooms for your convenience. Rooms connect to king to twin, or king to king, and may be confirmed prior to arrival. Please contact the hotel in advance, to ensure availability.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel is fully equipped with smoke detectors and emergency evacuation plans in all rooms and public areas.
Late Checkout Policy
We are pleased to accommodate late check-outs upon availability. Guests may confirm availability on the day of departure. In the case of a late checkout before 5pm, an additional 50% charge will apply. For checkouts after 5pm, a 100% charge will apply.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
For security purposes, we ask that you present a valid picture ID at check-in.
We are pleased to accommodate requests for smoking or non-smoking guest rooms. Guests who smoke in a non-smoking room will incur a fee of 450 Swiss Francs (CHF) per stay. Please note that smoking is not permitted in any public areas of the hotel. There are however, designated smoking areas in our Glow Bar.
Check Acceptance Policy
We regret that checks are not accepted as method of payment.
Extra Bedding Policy
It is our pleasure to offer an extra bed in our Junior Suites, for a daily fee. We offer cribs in all rooms at no additional charge. Both cribs and rollaway beds are subject to availability and must be requested in advance.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Hotel President Wilson, a Luxury Collection Hotel, Geneva