Guests must be 21 years or older with photo identification to reserve a room.
All guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Connecting Room Policy
The hotel offers connecting rooms. Please contact hotel directly for availability.
Extra Bedding Policy
For extra bedding requests, please contact the hotel directly.
Housekeeping service is offered daily. If you do not want housekeeping services, please let the front desk know.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
Parties are not allowed in the guest rooms. To plan a function, please contact the sales department. Should a noise complaint be lodged, guests will be receive one warning. Further complaints may result in eviction.
Early Arrival Policy
Standard check-in time is 3pm. While the hotel will try to accommodate early arrivals, rooms are not guaranteed until check-in time.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
Late checkout is subject to availability. Please contact the hotel directly for requests.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
The hotel does not accept checks as a form of payment.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Meeting Room Policy
Meeting rooms must be reserved in advance. Please contact the sales department for more information.
Dogs up to 40 pounds are allowed. Please contact the hotel for further information.
Gift Certificate Policy
Please contact the sales department with gift certificate reservation requests.
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges. The hotel does not accept checks or cash as payment.
The pool is available for use by registered guests only.
Tax Exempt Policy
Guests who are tax exempt must provide the appropriate credit card or paperwork upon check-in.
Facility Use Policy
Use of hotel facilities are for registered guests only.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Hotel does not accept waitlist.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The Westin Jackson
407 South Congress Street.