Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Pets are not allowed. Only service animals are allowed. No other animals are permitted. A 250 USD deep cleaning fee applies to any guest who violates this policy.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Early Arrival Policy
Early arrival is allowed at no extra cost, based on availability. Please call the hotel on the day of arrival to check on early arrival availability.
Age Requirement Policy
Guests must be 21 years or older with photo identification to check in.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Extra Bedding Policy
Extra beds are available upon request, and must be requested in advance.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Family Plan Policy
Room rates include the accommodation of children (16 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Should there be catastrophe or warning in the region of the hotel's location, or the region of the guest's original travel point, their reservation can be refunded at no expense to the guest.
All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.
Connecting Room Policy
Requests for connecting guest rooms can be made at the time of the reservation or afterwards by calling and speaking directly to a guest service agent. Requests for connecting rooms cannot be guaranteed and are based on room type availability.
Four Points by Sheraton Detroit Novi
27000 South Karevich Drive.