If a catastrophe interrupts a travel itinerary that includes a full-deposit reservation, please contact the hotels for further information.
In the state of South Carolina, alcohol is for adults only - se we only servce and sell to guests 21 and over. (Remember to bring your ID!)
Animals are family, too! That's why Aloft Columbia Downtown welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowls, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they're on their best behaviour - we don't want to charge you extra for housekeeping!
*If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Early Departure Policy
If you have a sudden change of schedule and need to cut out early, stop by the front desk. We’ll do our best to settle your bill—but we may have to charge you for your full reservation.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Connecting Room Policy
Traveling with family or friends? Many of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check-in and we’ll do our best to set you up, as availability permits. If we can’t offer you connecting rooms, we’ll be sure to assign you rooms as close together as possible.
Guests with special needs will feel right at home! We're fully compliant with ADA regulations, including offerin guest rooms with accessible features. Special requests, such as a roll-in shower, should be shared with the hotel at the time of booking.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Late Checkout Policy
Feel free to sleep in—check-out time isn’t until 12 noon. Looking to stick around a bit longer? Let us know and we’ll try to keep the room available for you. There’s no guarantee, but if we need you to clear the room, we can always stash your suitcase somewhere else until you’re ready to go.
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a $250 (USD) fine for anyone lighting up inside the hotel.
In addition to photo identification, a valid credit or debit card must be provided upon arrival for payment of the room, tax, parking, and incidental charges. The hotel accepts Visa, MasterCard, American Express, Discover, Diners Club, and Carte Blanche. If a cardholder is not present at check-in, a credit card authorization form may be held on file to guarantee charges.
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Gift Certificate Policy
Got an Aloft or Starwood gift certificate? We'll happily apply it to your bill. If your gift certificate is valid for a free night, be sure to contact the hotel in advance to confirm availability.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Aloft Columbia Downtown
823 Lady Street.