Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
An extra person charge will apply if there are more than 2 adults in a guest room. Rollaway beds are not permitted in a guest rooms with two double beds.
Hurricane season extends from June 1st through November 30th each year. In the event of a hurricane* in the Gulf of Mexico with New Orleans as a projected path, the Sheraton New Orleans will not be accepting new reservations, and the hotel may be subject to closure or evacuation. In the event of evacuation, the hotel will attempt to contact future guests to notify them of the situation and their reservation will be canceled without penalty. Guests that are staying at the hotel when an evacuation order is called will be transported to the airport, where air transportation will need to be arranged by the guest. During the affected period, we will waive cancellation and no-show charges. Please contact the hotel for more details.
*A hurricane is defined/validated by the National Hurricane Center, typically a tropical cyclone in which the maximum sustained surface wind is 74 mph (64 knots) or greater.
If paying with cash; a deposit equal to the room, tax and 100 USD per day towards incidentals will be collected at check-in.
For payment arrangements with a third-party credit card, please contact the hotel's reservations department at (504) 681-5497.
After hours, please contact the Manager on Duty.
ADA compliant guest rooms are available and should be reserved in advance. For more information, please contact the hotel directly.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Age Requirement Policy
Guests must be 18 years or older with valid government issued identification to reserve and to check in to a guestroom.
Gift Certificate Policy
Please contact the hotel directly to purchase or redeem gift certificates.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $100 per day. Checks are subject to approval from TeleCheck.
Dogs up to 40 lbs are permitted and may not be left in the guest room unattended. Dogs must be on a leash in public areas. A pet waiver must be signed at check-in. Our pet policy is exclusive to dogs. The hotel has a designated relief area.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Connecting Room Policy
Connecting rooms are available on a request basis only. Connecting rooms cannot be guaranteed in advance. Please contact the hotel at (504) 525-2500 x6701 for connecting room requests.
The following connecting combinations are available:
King Bed to King Bed
King Bed to 2 Double Beds
2 Double Beds to 2 Double Beds
Special Event Policy
The Sheraton New Orleans Hotel may enforce special event policies over high-demand dates, such as some holidays, sporting events, festivals, or other citywide events. Some of these events include Mardi Gras, Jazz and Heritage Festival, Essence Festival, Bayou Classic, New Year’s Eve, the Super Bowl, and the Sugar Bowl.
Event policies can include pre-payment/non-cancelable requirements for room reservations. For the safety and security of all hotel guests, access to guest floors during special events is limited to registered guests. During special events, registered guests are issued wristbands. Rates quoted at the time a reservation is made are for two (2) occupants per room. Additional guests, up to a maximum of four (4) per room, will incur an additional charge per person. Rollaway beds and mini-refrigerators are limited and available on a first-come, first-served basis at check-in.
As with all major events, the city may opt to close specific streets which can result in traffic delays during evening hours. Please allow extra time when traveling to and from the hotel. Hotel parking is limited and is made available on a first-come, first-served basis.
Please contact the hotel for further information.
Early Departure Policy
Guests who check out of the hotel prior to their scheduled departure date are subject to an early departure fee of one night .
The hotel is 100% smoke free. There are designated smoking areas outside of the building. A $200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the hotel.
Sheraton New Orleans Hotel
500 Canal Street.