The hotel is compliant with ADA. ADA compliant guest rooms are available.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Please ensure that all packages sent to the hotel include the hotel name and address, the name of the guest receiving the package, the arrival date of the guest, and (if applicable) the name of the convention that they are attending.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Purchase Order Acceptance Policy
The hotel does not accept purchase orders as a form of payment. Questions can be directed to the hotel's accounts receivable department.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card and photo identification. There is a limit of 100 USD per stay.
Early Departure Policy
Departure dates are confirmed upon check-in. Departures on the day of arrival will be charged one night's room rate plus tax. For guests who have reservations of two or more nights, departing before the confirmed checkout date will result in an early departure fee of 75 USD.
The hotel accepts dogs that weigh less than 40 pounds for no additional charge. Guests with dogs over 40 pounds are billed a non-refundable fee of 50 USD per stay. Guest must sign a waiver at check-in before the dog is allowed in the guest room. The hotel reserves the right to charge the guest's credit card if cleaning is required or if repairs are needed in the guest room.
Connecting Room Policy
Connecting rooms are available upon request and subject to availability. Unfortunately we are unable to confirm connecting rooms in advance.
Extra Bedding Policy
Rollaway beds are available in guest rooms with a king-size bed, for a fee.
In order to protect private information, please contact the hotel directly to set up third party payments.
Gift Certificate Policy
To purchase a gift certificate, please contact the hotel's Executive Assistant at (1)(816) 391-4403.
To redeem a gift certificate, please contact the hotel at (1)(816) 474-4400 and ask for extension 2000.
Hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Sheraton Kansas City Hotel at Crown Center
2345 McGee Street.