Hotel does offer a waitlist. Contact hotel directly.
The hotel accepts dogs up to 80 pounds. No other pets are permitted. Guests must sign a waiver upon check-in for damage and cleaning. Dogs must also be chaperoned at all times. Dogs cannot be left unattended in the guest rooms and they are not allowed in the food and beverage outlets. A $50.00 USD per day cleaning fee will apply. Please contact the hotel for further information.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Guests must present a valid state ID and credit card at check-in.
A form of payment is expected at check-in. All major credit cards are accepted. Checks are accepted with current driver’s license and major credit card.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
The hotel is a 100% smoke free. A $200.00 cleaning fee will apply if necessary. Designated smoking areas are available outside of the hotel.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification). Patrons up to 30 years of age will be asked to provide identification.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $50 per day.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Sheraton Chicago Northbrook Hotel
1110 Willow Road.