All guest rooms and public spaces are 100% non-smoking. A $250 cleaning fee will be charged to any guest who violates the smoking policy.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Alcoholic beverage can be served to guests that are 18 years or older with valid photo identification..
Check Acceptance Policy
Checks are not accepted as payment.
Age Requirement Policy
Guests must be 18 years or older to reserve a room.
Pets are welcome on our first floor. Only domestic pets and a maximum of two pets per room are allowed. Pets are not allowed in the Jacuzzi rooms. The pet rooms are subject to availability. A fee of 25 to 40 CAD per pet will be charged daily. For more information, please contact the hotel directly.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Credit Card Policy
All guests are required to have a valid credit card upon check-in. The hotel does not accept cash, debit cards, prepaid credit cards, or Visa Debit at check-in. The hotel does not accept third-party credit card authorization forms.
ID Requirement Policy
All guests are required to show proper identification upon check-in.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.