The hotel does not accept Starwood, or Marriott gift cards of any kind.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Animals are family, too! That’s why Aloft Raleigh welcomes dogs up to 40 pounds. Our pet-friendly arf(SM) program offers a special bed and bowl, all complimentary to use during your stay. Every pet owner must sign a waiver at check-in. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping! As needed, guests will be charged the cost of damage repairs and/or a fee of 150 USD for excessive cleaning.
Sorry, we do not allow dogs over 40 pounds. Cats are not allowed.
Meeting Room Policy
Use of meeting rooms must be scheduled in advance through the Sales department. Prices and availability will only be confirmed during conversations between the Sales department and meeting planner.
Facility Use Policy
Use of splash outdoor pool and re:charge(SM) gym are reserved for registered guests only.
Early Departure Policy
If you have a sudden change of schedule and need to cut out early, stop by the front desk. We’ll do our best to settle your bill—but we may have to charge you for your full reservation.
Package Handling Policy
Every package shipped to the hotel should be properly labeled with a guest’s name, check-in date, and phone number. Packages cannot be accepted COD (cash on delivery or collect on delivery). Any package, or packages, that arrive at the hotel 2 days or more prior to arrival will be assessed a 2.50 USD fee per package, per day.
ID Requirement Policy
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification). All alcohol must be purchased at the hotel.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Parties in guest rooms are not allowed. We ask that non-registered guests curtail their visits by 11pm to ensure quiet for all our guests. If you are interested in hosting a party or entertaining during your stay, please contact our Sales Department. Noise is expected to be kept to a minimum at all times. If a noise complaint is reported, security will issue a warning to the offending guest's room. If the noise or disturbance continues after this warning, guests may be asked to vacate the hotel.
2100 Hillsborough Street.