An early departure fee is imposed on guests departing prior to their scheduled departure date. A fee of 50% of one night will be imposed. Pre-paid reservations will not receive a refund for departing early. Please contact the hotel for further information.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Connecting Room Policy
Connecting rooms are one king and two double beds. Connecting rooms can be requested ahead of time but are never guaranteed.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Extra Bedding Policy
Rollaway beds are not permitted in rooms with 2 double beds.
The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
This hotel is 100% smoke-free in all guest rooms and public areas.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check Acceptance Policy
Personal checks are not accepted.
Dogs up to 40 pounds are allowed. A 75 USD non-refundable cleaning deposit will be charged. No other pets are permitted. An additional cleaning fee may be charged after departure once the room has been inspected. A dog walking area is located on the side of the hotel. Plastic gloves are available at a self-service stand.
Credit cards are required at check-in. Cash or credit cards are accepted for payment upon check-out.
Age Requirement Policy
Guests must be 21 years or older to reserve a room. A valid photo ID is required at check-in.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Sheraton Minneapolis West Hotel
12201 Ridgedale Drive.