Guests wishing to obtain general or VAT invoices at checkout should provide a company or personal taxpayer identification number or uniform social credit code in advance.
To confirm disabled accessible rooms, please contact the resort directly.
Pets are not allowed.
All guests are required to provide a valid government or state-issued photo ID upon check-in. Corporate rates require business identification. Company business card or a fax with the company ID is suitable.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Two adults are allowed per room. Rooms can accommodate a maximum of three adults, however supplemental charges will apply. Two adults and two children (younger than 12 years of age) are allowed when using existing bedding in the room. A rollaway bed is allowed in select rooms for a fee. A crib is allowed in select rooms and is included in the cost of the room
All visitors to China are required to have a Visa and all guests must present their passport and/or ID Card at check-in.
Age Requirement Policy
Please note that, per Chinese government policy, Chinese citizens must be 18 years or older to check-in.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Smoking is only allowed in Smoking Rooms and in designated areas. Guests take full liability for any damages that occur during smoking on the resort grounds.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The resort accepts cash, credit cards, local company checks and bank transfer/Alipay as forms of payment; however, a credit card must always be presented upon check-in. For third-party credit card authorizations or bank transfer/Alipay please contact the resort directly.