We require official identification in the form of a passport or national ID for every registered guest. Certain promotions or specific rate schedules may also require photo identification for verification.
The hotel is fully accessible. Accessible guest rooms are available. For more information, please contact the hotel directly.
Check Acceptance Policy
No personal checks are accepted.
Late Checkout Policy
For guests who require a late check-out until 6 PM; a half-day charge is applied. All late check-outs after 6 PM are subject to a full day charge. Late check-out charges will be subject to government taxes and service charges.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Early Arrival Policy
Requests for an early arrival prior to the start of your reservation are subject to availability. To guarantee early check-in prior to 12 PM, please begin your reservation the day before your arrival. You will be charged the full rate of the room for one night.
Extra Bedding Policy
We are pleased to allow a maximum of one additional bed per room with applicable charges. The extra bed charge is subject to government tax and service charge.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Connecting Room Policy
Requests for connecting rooms are subject to availability. Please contact the hotel prior to arrival if connecting rooms are desired.
Guests paying in cash will be asked to pay full accommodation rates plus a deposit of 200 MYR per day for incidentals. The unused portion of the deposit will be refunded at checkout. When paying by credit card, a pre-authorization will be held for the full accommodation rates plus a deposit of 200 MYR bond per day for incidentals.
Sheraton Imperial Kuala Lumpur Hotel
Jalan Sultan Ismail.
(60)(3) 2717 9900