Grosvenor House is pleased to provide childcare services for children 3 years of age and above. A minimum three-hour service commitment is required, and reservations should be made a minimum of 24 hours in advance. Please note that a 24-hour cancellation policy also applies.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request, based upon availability. In the case of a late checkout before 6pm, an additional half-day room rate will apply. For checkouts after 6pm, a full-day room rate will apply. Please note that both fees are subject to 10% municipality tax and a 10% service charge.
The hotel accepts both local and foreign currencies as forms of payment, along with credit cards. If paying with a credit card, please be advised that the card holder must be physically present at the time of check-in, as the hotel does not accept third-party credit cards.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
We regret that checks are not accepted as a method of payment.
Guests should contact the hotel directly to place their names on a waitlist for guest rooms. They will be contacted promptly as accommodations become available.
US nationals as well as citizens of most Western European countries, Australia, and New Zealand may obtain an entry visa upon arrival at any UAE International Airport. All other nationalities must obtain a UAE entry visa prior to arrival. Nevertheless, we recommend that all guests confirm visa requirements before departure. For more information please contact the hotel at (971)(4) 317 6565 or email@example.com.
Please note that guests are requested to dress modestly in public areas. Notably, swimwear may only be worn in pool or beach areas, and all restaurants require particular dress codes.
Lost and Found Policy
All found items are logged in the Lost & Found section of the Housekeeping department. In accordance with local laws, all valuable items will be handed over to the Dubai Police after three months. Non-valuable items in new condition will be handed over to the Dubai Police after six months. All food and drinks will be disposed of if not claimed within 24 hours of being found.
While we greatly appreciate our guests' four-legged companions, Grosvenor House does not accept pets at this time.
The hotel is fully equipped with smoke detectors and emergency evacuation plans in all rooms, suites, residences, and public areas.
Gift Certificate Policy
Gift certificates can be purchased from the hotel. Please contact the hotel reservations department at firstname.lastname@example.org.
Extra Bedding Policy
It is our pleasure to offer rollaway beds and cribs upon request, based upon availability. Rollaway beds are offered exclusively in serviced apartments and suites—and are subject to a fee per bed, per night. Please note that while cribs are complimentary, the hotel does not supply crib blankets, bumpers, or pillows.
We are pleased to serve alcoholic beverages to guests over 21 years, with valid identification.
Connecting Room Policy
The hotel is pleased to offer connecting rooms upon request, based upon availability at the time of guest's arrival.
Age Requirement Policy
All guests must be a minimum of 18 years old to check-in. Minors must be accompanied by an adult.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Arrival Policy
While we are unable to guarantee early check-in, we will do our best to accommodate requests based upon availability at the time of guest's arrival.
A passport or valid ID is required upon check-in. For a list of valid forms of ID, please contact the hotel at email@example.com.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
We are pleased to accommodate requests for smoking or non-smoking guest rooms. However, in compliance with the Government of Dubai’s legislation, smoking is prohibited in all public areas of the hotel, and permitted exclusively in select restaurants and bars. Additionally 50% of our outside dining terraces are designated as smoking areas.
Club Lounge Access Policy
Access to the Club Lounge is restricted to those 21 years or older. Please contact the hotel for further information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Grosvenor House, a Luxury Collection Hotel, Dubai
Al Emreef Street.
United Arab Emirates