Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The hotel is compliant with the Americans with Disabilities Act. ADA-compliant guest rooms are available; each features a king-size bed. Some ADA rooms connect to a room with two double beds. For assistance with TDD equipment or a wheelchair rental, please contact the front office.
Late Checkout Policy
We are pleased to accommodate late guests who would like to checkout after 12pm, based upon availability. Please note that an additional charge of 30 USD will apply for guests checking out after 1pm. A full day's rate will apply for guests checking out after 3pm.
Early Arrival Policy
Standard check-in is at 3pm. We are happy to accommodate early arrivals upon request. Early check-in before 11am, a fee will apply and based on availability. Please contact the hotel for further information.
Tax Exempt Policy
To be exempt from taxes, a guest must possess a valid tax exemption from the State of Connecticut. A guest must contact the State of Connecticut to obtain a Certificate 123 form. This completed, validated form must be presented upon check-in.
All guest rooms and public spaces are 100% non-smoking. Smoking is permitted in outdoor designated areas only.
The hotel happily accepts all pets for a non-refundable fee. Fees are now based on each individual pet and length of stay.
25 USD for one night for pets under 40 pounds
50 USD for 2-3 nights
75 USD for 4-5 nights
100 USD 6-7 nights
100 USD maximum for each full week
Each week begins a new cycle
Please contact the hotel for further information.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Connecting Room Policy
Connecting rooms are based on availability. King bed rooms connect to rooms with two double beds.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Sheraton Stamford Hotel
700 East Main Street.