All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.
A valid passport is required to enter the Slovak Republic. It must be valid for the period of stay in the Slovak Republic and for two months after the end of a Visa if a Visa is required to stay in the Slovak Republic. The Slovak Republic is a European Union member. Please contact the hotel for further information.
Check Cashing Policy
Personal cheques are not accepted and cash advances on credit cards are not available.
Gift Certificate Policy
For gift certificates, please contact the hotel's reservations department.
Connecting Room Policy
Connecting rooms are available upon request and are based on availability.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Extra Bedding Policy
Children 12 years or younger sleep free. Otherwise, fee for rollaway bed is 40 EUR per night.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Dogs up to 30 pounds are allowed. A daily pet fee of 40 EUR will apply. For additional information, please contact the hotel directly.
Early Departure Policy
Guests will be charged a one night stay for early departures. Pre-paid and direct bill reservations will be charged for the entire stay and/or will not be refunded. Please contact the hotel for further information.
Sheraton Bratislava Hotel
(421)(2) 3535 0000