Guests must be 21 years or older with photo identification to check-in. The hotel also allows guests 18 or older with a valid military ID to check-in.
One dog up to 40 pounds is permitted in a guest room. Guests must fill out a waiver at check-in and must provide a phone number for being contacted when a dog is left alone in a guest room. A dog must be inside a crate for a guest room to be serviced. Please contact the hotel for further information.
Early Departure Policy
An early departure fee of $50 will be imposed on guests departing prior to their scheduled departure date.
All guest rooms and public spaces are 100% non-smoking. A $250 cleaning fee will be charged to any guest who violates the smoking policy.
For guests paying cash at time of check-in, a 250 USD deposit, for incidentals, will be collected in addition to the amount covering room and tax charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Credit Card Policy
Pre-paid credit cards are not accepted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Alcoholic beverage service is restricted to those 21 years or older with government issued identification.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Sheraton Tucson Hotel & Suites
5151 East Grant Road.