Alcoholic beverage service is restricted to those 21 years or older with valid picture identification.
Check Cashing Policy
Check cashing services are only available to Starwood Preferred Guest members with with valid picture identification. There is a limit of $50 per stay.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Cash will only be accepted as a method of payment upon checkout. A valid credit or debit card will be required at check-in and will be authorized for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Age Requirement Policy
Guests must be 21 years or older to reserve a room. Valid photo identification is required at check-in as proof of age.
The safety and security of our guests and associates is of the utmost importance. The hotel prohibits any person from carrying any firearm in any manner onto the hotel premises, which are private property. A guest who fails to abide by this policy may be asked to leave the premises.
Exempted from this policy are law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. Civilians, even those who are licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are not exempt from this policy.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Extra Bedding Policy
Guest rooms with two beds cannot accommodate a rollaway.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Early Departure Policy
Guests who check out prior to their scheduled departure date will be charged an early departure fee equivalent to 50% of their nightly room rate, plus any applicable taxes. However, a departure date may be changed up until the day of arrival without penalty.
Late Checkout Policy
Standard check-out time is 12pm. Departures past this time will incur a late check out fee of 10 USD per hour. For checkouts after 7pm, the full daily room rate will apply.
Dogs up to 85 pounds are allowed. No other pets are permitted.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Sheraton Suites Houston Near The Galleria
2400 West Loop South.