In keeping with our Breathe Westin® initiative, all guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Early Arrival Policy
We are pleased to accommodate early arrivals upon request, and are subject to availability. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate. Please contact the hotel directly to advise us to pre-check your room.
Credit Card Policy
The hotel is unable to accept credit card authorization forms for individual stays and non-corporate group bookings. only corporate level third party payments are permitted. Please contact the hotel for further information.
Late Checkout Policy
Late checkouts are available and subject to availability. There is a 50 USD fee for checking out after 12pm.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Early Departure Policy
Departure dates are confirmed during check-in. There is a fee of 100 USD for departing prior to the confirmed date.
We are pleased to accept third party payments. Please contact the hotel directly at least 24 hours prior to arrival at (626) 304-1440.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Age Requirement Policy
Guests must be 18 years of age or older to check-in.
Check Cashing Policy
Check cashing services are available to guests who present two forms of valid identification. There is a limit of 100 USD per day.
Extra Bedding Policy
It is our pleasure to offer rollaway beds for a fee of 25 USD per night in rooms with one bed. Cribs are complimentary and provided upon request and availability.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Parties and catered events are not allowed in our suites; a no-party waiver must be signed upon check-in. Please contact the hotel for catering and event options.
A credit card is required upon check-in, at which time one night's room rate and tax as well as 50 USD for incidentals is held as an authorization only. Guests are welcome to pay cash upon checkout.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
The Westin Pasadena
191 North Los Robles.