Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
The maximum occupancy for all basic room types is three persons. Four persons can be accommodated in all suites but will require two extra beds with their corresponding charges. A fee may apply according to the hotel's child policy.
Early Departure Policy
Modifications on the length of stay or early departures are subject to rate variations and an additional early departure fee of 100 EUR.
Gift Certificate Acceptance Policy
Valid gift certificates can be redeemed at the hotel. Please contact the hotel directly or the contact on the certificate to reserve a room.
If no specific hotel contact name is identified on the certificate, please contact the Reservations Department at email@example.com.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Upon check-in, all guests occupying the guest room must present a passport or ID.
Age Requirement Policy
Guests under the age of 18 must bear letter from their parent or guardian.
Check Acceptance Policy
Personal checks are not accepted.
Connecting Room Policy
The majority of the hotel’s connecting rooms are located on the 5th floor (non-smoking floor). If connecting rooms are required, the following room pairs are most likely to be available:
Executive Room (King Bed) to Executive Room (2 Single Beds)
Executive Room (2 Single Beds) to Executive Room (2 Single Beds)
Executive Suite with Fountain View (King Bed) to City View Room (Queen Bed)
The best way to accommodate a family of four is to either:
Confirm a suite with two extra beds, or
Confirm two Executive connecting rooms
The inside door will convert these rooms into one very large room with two complete bathrooms.
If you would like to confirm one of the listed connecting rooms, please contact our reservations department at firstname.lastname@example.org.
Extra Bedding Policy
Extra beds are available for a fee. Cribs are free of charge. There is a maximum of one bed or crib per room. Junior Suites and Executive Suites can sleep 2 people but can accommodate up to 4 people (adults or children) with 2 extra beds (or cribs).
Dogs up to 40 pounds or 18 kilograms are allowed, free of charge.
If excessive damage to the guestroom is caused by their dog and repairs or deep-cleaning are required, guests will be responsible for the cost of the repairs or cleaning. If the damage is discovered after the guest departs, the credit card on record will be billed for the cost of these additional services.
A waiver must be signed at check-in before a dog is allowed in any guestroom or public area.
Babysitting/Child Care Policy
Our hotel does not provide babysitting services, contract sitters for guests, or negotiate their rates. The concierge can provide names and telephone numbers to guests, who must then contact available sitters and accept their conditions. Fees are set by babysitters themselves.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
All public spaces, including meeting rooms, are 100% non-smoking. Guests may still smoke in designated smoking guest rooms. Per Spanish Law, a hotel employee may choose to not enter a smoking guest room while the guest is present.
A non-guest wishing to pay for a guest in the hotel must fax a signed authorization by the cardholder. Please specify which charges can be charged to the credit card and fax the information to (34)(91) 360 77 78 prior to the guest's arrival. The hotel will not accept credit card information through email. For more information or to obtain an authorization form, please contact the hotel directly or visit http://assets.westinpalacemadrid.com/lps/assets/u/authorization-form.pdf.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Early Arrival Policy
Standard check-in time for the hotel is 3pm. To guarantee an early check-in, please confirm the room reservation for the previous night at the best available rate.
Voucher Acceptance Policy
Vouchers are accepted.
The hotel has rooms that are designed to be accessible to guests with disabilities. Corridors are 80 centimeters wide, and bathroom doors are 76 centimeters wide. Bathrooms have roll-in showers and grip bars next to toilets. One wheelchair is on site but is subject to availability. TDD equipment is not available. Please email email@example.com to make arrangements for an accessible room. Please email firstname.lastname@example.org to make arrangements for the on-site wheelchair.
Hotel does offer a waitlist. Guest should provide a phone number and will be called if a room is available.
The Westin Palace, Madrid
Plaza de las Cortes, 7.